Premium Aftersales Advisor – VHC Specialist

Halliwell Jones Ltd; Llandudno Junction; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

22 days’ holiday

Birthday off

Employee Car Scheme

Ongoing learning and progression

Modern, high-spec facility

Life Assurance Scheme

Job summary

Halliwell Jones (North Wales) Ltd is seeking an Aftersales Customer Advisor (VHC Specialist) to build strong customer relationships and guide clients through the vehicle service journey. You will work in a fast-paced, premium environment representing BMW and MINI brands.

You will manage service bookings, provide updates, and explain work clearly while upholding high standards of customer care. A driving licence and a customer-focused mindset are essential.

Qualifications

• Proven upselling skills.
• Customer-facing experience essential.
• Organised and proactive with good communication.

Responsibilities

• Act as the key point of contact between customers and the service department.
• Deliver a premium, professional customer experience throughout the aftersales journey.
• Manage customer bookings for vehicle servicing and repairs.
• Keep customers informed with regular updates on vehicle progress.
• Explain work carried out and any additional requirements.
• Guide customers through every stage of the aftersales process.

Skills

Upselling skills

Customer-facing

Strong communicator

Job description

Halliwell Jones (North Wales) Ltd is seeking an Aftersales Customer Advisor (VHC Specialist) to build strong customer relationships and guide clients through the vehicle service journey. You will work in a fast-paced, premium environment representing BMW and MINI brands.

You will manage service bookings, provide updates, and explain work clearly while upholding high standards of customer care. A driving licence and a customer-focused mindset are essential.