Customer-Focused Service Advisor – Auto Retail

Vertu Motors plc; Banbury; Remote; GBP 32,000 - 39,000; Full time

Benefits offered by this job

25 days holiday

Cashback rewards

Preferential service rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Job summary

Vertu Peugeot & Hyundai Banbury is recruiting a Service Advisor to join our well established dealership. This role focuses on delivering outstanding customer service and acts as the bridge between the customer and the workshop.

You will set customer expectations, keep in touch during service or repair, and look for opportunities to upsell products, while ensuring customers are happy with the work and service levels meet targets.

Qualifications

• Previous customer-facing service experience is essential.
• Strong communication and relationship-building abilities.
• Ability to work in a fast-paced environment and meet targets.

Responsibilities

• Act as liaison between customers and workshop to ensure satisfaction.
• Set customer expectations and keep in touch during the service/repair.
• Identify upsell opportunities and follow up to ensure work meets customer needs.

Skills

Customer-facing experience

Excellent communication

Relationship management

Upselling skills

Job description

Vertu Peugeot & Hyundai Banbury is recruiting a Service Advisor to join our well established dealership. This role focuses on delivering outstanding customer service and acts as the bridge between the customer and the workshop.

You will set customer expectations, keep in touch during service or repair, and look for opportunities to upsell products, while ensuring customers are happy with the work and service levels meet targets.