Service Advisor NO WEEKENDS

Vertu Motors plc; Banbury; Remote; GBP 32,000 - 39,000; Full time

Benefits offered by this job

25 days holiday

Cashback rewards

Preferential service rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Job summary

Vertu Peugeot & Hyundai Banbury is recruiting a Service Advisor to join our well established dealership. This role focuses on delivering outstanding customer service and acts as the bridge between the customer and the workshop.

You will set customer expectations, keep in touch during service or repair, and look for opportunities to upsell products, while ensuring customers are happy with the work and service levels meet targets.

Qualifications

• Previous customer-facing service experience is essential.
• Strong communication and relationship-building abilities.
• Ability to work in a fast-paced environment and meet targets.

Responsibilities

• Act as liaison between customers and workshop to ensure satisfaction.
• Set customer expectations and keep in touch during the service/repair.
• Identify upsell opportunities and follow up to ensure work meets customer needs.

Skills

Customer-facing experience

Excellent communication

Relationship management

Upselling skills

Job description

Vertu Peugeot & Hyundai Banbury

Here at Vertu Peugeot & Hyundai Banbury, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you.

We are offering a basic salary up to £35,000 depending on experience plus company benefits.

The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn’t just about providing a service – its about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding.

You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, up selling additional products and follow‑up with the customer to ensure they are happy with the work carried out.

For this role, we are looking for you to have a previous customer facing service experience; this is essential for you to be considered. Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast‑paced environment whilst meeting targets and deadlines.

We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on‑going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

• 25 days holiday rising with length of service - plus bank holidays
• Access to our online rewards platform giving you cash back and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity & Paternity

If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address, credit history and criminal record check.