Service Advisor

Endeavour Automotive Ltd; Waterford; On-site; GBP 35,000 - 40,000; Full time

Job summary

Endeavour Automotive Ltd. at Hyundai Watford is seeking a proactive Service Advisor to join our team in Watford. You will handle customer enquiries by phone and in person, converting them into firm service bookings while delivering outstanding customer service.

You will aim to maximise service sales and profitability by offering core, value-added and incremental products, maintaining a high standard of customer care and professionalism on every interaction.

Qualifications

• At least 2 years’ customer facing experience within the automotive industry.
• Excellent communication skills at all levels and an excellent understanding of how to deliver an outstanding customer experience.

Responsibilities

• Handle customer enquiries by telephone and in person and convert into bookings.
• Maximise service sales and profitability through selling core, value-added and incremental products.

Skills

Customer service

Communication

Job description

Service Advisor – Hyundai Watford

Salary: £35,000 OTE £40,000

Job Location: Hyundai Watford, 5 Greenhill Crescent, Watford, WD18 8TF.

Endeavour Automotive are one of the UK’s fastest growing dealer groups representing global brands such as Volvo, Hyundai, Lotus, Polestar, Alpine, Omoda and Jaecoo across dealerships in London, Buckinghamshire, Hertfordshire, Suffolk and Essex. We are currently seeking out a highly motivated Service Advisor to join our Hyundai Watford team.

What you will do:

Our Service Advisors manage all customer enquiries by telephone and in person and successfully convert these into firm bookings. The role aims to maximise service sales and profitability through selling core, value-added and incremental products. We pride ourselves in providing an exceptional customer service experience and this role is central to delivering that; delivering the highest levels of customer service to ensure customer loyalty and repeat custom.

Who you are:

The Service Advisor we are looking for will be a team player who thrives in a customer centric, creative, and a results’ driven environment. They will lead by example with consistent high standards towards customer service whilst maintaining composure in challenging situations. They will also be logical, methodical, and innovative in their approach whilst using their energy and charisma to maintain a trusting and productive environment.

To be successful in this role you will have a great eagerness to learn and passion for the Hyundai brand, their dedication to design, and their commitment to performance. For this role you must have the following: -

• At least 2 years’ customer facing experience within the automotive industry.
• Excellent communication skills at all levels and an excellent understanding of how to deliver an outstanding customer experience.