Customer-Focused Security Officer | Shopping Centre Patrol

Mitie Cleaning & Hygiene Services; Glasgow; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Flexible benefits platform Choices

Virtual GP for you and your household

Salary Finance and loans

Job summary

Mitie is seeking a Security Officer for Buchanan Galleries Shopping Centre in Glasgow. This frontline role focuses on providing a visible, professional security presence, protecting customers, colleagues and assets while delivering a welcoming guest experience.

You will perform patrols, respond to incidents, maintain reports and stay compliant with SIA licensing and site procedures. A customer-first approach and teamwork are essential in a fast-paced environment.

Qualifications

• Valid SIA Security Guarding or Door Supervisor licence, or willingness to maintain the required licence for the role.
• Previous security, retail, customer service or facilities experience desirable.
• Confident communicator with a calm, professional and customer-focused approach.
• Able to remain alert, use initiative and respond appropriately to changing situations.
• Good attention to detail, with the ability to complete accurate reports and records.
• Reliable, flexible and able to work effectively as part of a team in a fast-paced environment.
• To carry out any reasonable instruction issued to you by a Mitie Manager or the client

Responsibilities

• Conduct visible patrols across internal, external, front-of-house and back-of-house areas in line with site requirements.
• Follow Assignment Instructions, post orders, site procedures and escalation routes at all times.
• Respond promptly and professionally to incidents, alarms, requests for assistance and operational priorities.
• Support the prevention and detection of crime, anti-social behaviour, security risks and disruption across the centre.
• Deliver a professional, approachable and customer-focused service when engaging with guests, Brand Partners, colleagues and contractors.
• Use clear communication to support safe, calm and effective incident management.
• Maintain professionalism when dealing with difficult situations, challenging behaviour or vulnerable customers.
• Work collaboratively with the control room, supervisors, emergency services and wider centre teams.
• Comply with all legal, regulatory, health and safety, security and site-specific requirements.
• Report hazards, risks, suspicious activity and incidents promptly through the correct channels.
• Complete accurate, incident reports, statements and other required documentation.
• Maintain a valid SIA licence and support timely renewal in line with role requirements.
• Work as part of the wider security and soft services team to support a safe and well-managed centre.
• Use site technology, radios and reporting systems effectively to support operational delivery.
• Complete required training and actively maintain role knowledge, competence and professional standards.
• Demonstrate commitment to Mitie values, One Code, Elevate principles and Landsec service expectations.
• To have our customers' welfare and visiting experience at the forefront of your mind at all times.
• Take every possible step to go ‘above and beyond' in delivering Guest Experience.
• To provide a friendly welcome/farewell to every customer, where relevant, and be aware of any potential ‘added value' services you can give.
• Ensure all activities reflect and support the Buchanan Galleries brand.
• To handle customer complaints in a timeous, professional and courteous manner.
• To have good working knowledge of the Centre, and it's retailers, and the city centre.
• Also to have a good understanding of local city centre amenities to help with tourism, retail, accommodation and transport enquiries, and/or the skills to source relevant information quickly and efficiently.
• Desirable
• To have good working knowledge of the Centre, and it's retailers, and the city centre. Also to have a good understanding of local city centre amenities to help with tourism, retail, accommodation and transport enquiries, and/or the skills to source relevant information quickly and efficiently.

Skills

SIA licence

Customer service

Communication

Attention to detail

Teamwork

Reliability

Job description

Mitie is seeking a Security Officer for Buchanan Galleries Shopping Centre in Glasgow. This frontline role focuses on providing a visible, professional security presence, protecting customers, colleagues and assets while delivering a welcoming guest experience.

You will perform patrols, respond to incidents, maintain reports and stay compliant with SIA licensing and site procedures. A customer-first approach and teamwork are essential in a fast-paced environment.