Centre Security Supervisor & Guest Experience Lead

Mitie Group plc.; Glasgow; On-site; GBP 30,000 - 38,000; Full time

Job summary

Mitie is seeking a Security Supervisor for Buchanan Galleries Shopping Centre, Glasgow. This frontline supervisory role supports the Security Manager in delivering a safe, secure and customer-focused security operation across the centre.

You will lead security officers, coordinate daily duties, respond to incidents, and liaise with the client and emergency services. A valid SIA licence is essential, with CCTV licence desirable; previous supervisory experience in retail or commercial settings is

Qualifications

• SIA Security Guarding or Door Supervisor licence valid; CCTV licence desirable depending on site requirements.
• Previous security supervisory, team leader or senior officer experience in retail, commercial, facilities or public-facing environment.
• Confident communicator with the ability to lead a shift and remain calm under pressure.

Responsibilities

• Provide visible, hands-on supervision to security officers during each shift.
• Coordinate patrols, post coverage and incident response across the shift.
• Engage with the client, Brand Partners, contractors and emergency services.
• Monitor service standards, incident reports and shift performance.
• Champion guest-focused security and identify practical process improvements.

Skills

Leadership

Team supervision

Incident response

Communication

Training compliance

Tools

Radios

Access control

Reporting systems

Microsoft Office

Job description

Mitie is seeking a Security Supervisor for Buchanan Galleries Shopping Centre, Glasgow. This frontline supervisory role supports the Security Manager in delivering a safe, secure and customer-focused security operation across the centre.

You will lead security officers, coordinate daily duties, respond to incidents, and liaise with the client and emergency services. A valid SIA licence is essential, with CCTV licence desirable; previous supervisory experience in retail or commercial settings is