SIA-Licensed Customer Service Officer — Flexible Hours

Forge Shopping; Glasgow; On-site; GBP 21,000 - 27,000; Full time

Job summary

Forge Shopping is seeking a Customer Service Officer to join our centre team in Glasgow. You will patrol the centre, monitor CCTV, respond to incidents, and assist visitors, tenants and staff to maintain a safe and welcoming environment.

We value strong communication, calmness under pressure, and a proactive approach to customer care and safety. Applicants should have experience in security or customer service and hold a valid SIA licence.

Qualifications

• Previous experience in a security or customer service role is preferred.
• Must hold a valid SIA licence.

Responsibilities

• Carry out regular patrols across the centre.
• Monitor CCTV systems and respond to incidents.
• Respond to alarms and security incidents.
• Assist customers and support retailers with security concerns.
• Maintain a safe and welcoming environment for visitors, tenants and staff.

Skills

Communication skills

Calm under pressure

Proactive approach

Education

SIA licence

Job description

Forge Shopping is seeking a Customer Service Officer to join our centre team in Glasgow. You will patrol the centre, monitor CCTV, respond to incidents, and assist visitors, tenants and staff to maintain a safe and welcoming environment.

We value strong communication, calmness under pressure, and a proactive approach to customer care and safety. Applicants should have experience in security or customer service and hold a valid SIA licence.