Shopping Centre Security Officer - Customer Focused

ABM industries; Hilcote; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

24/7 GP

Mental Health support

Get Fit programme

Financial and legal support

Cycle to work

Perks at Work app

Job summary

ABM at MCARTHUR GLEN - EAST MIDLANDS is seeking an attentive Security Officer to be the public face of the security team. You will deliver high‑quality customer service while patrolling the centre and addressing incidents per site policies.

The role requires a professional demeanor, SIA and CCTV licenses, and First Aid training. You will work with a dedicated team, support the control room, and contribute to a safe shopping environment.

Qualifications

• SIA and CCTV license are essential for the role.
• First Aid training is required.
• Maintain a professional, courteous, and helpful attitude at all times.
• Work well as part of a team and take ownership when needed.

Responsibilities

• Interact with visitors/tenants delivering first class customer service.
• Carry out regular patrols of the shopping centre as directed.
• Proactively assist visitors and maintain a safe, welcoming environment.
• Safeguard the site and manage incidents per site policies.
• Liaise with the control room and keep colleagues informed.
• Report unsecure areas and log non-conformances with control room staff.
• Respond to emergencies efficiently and keep the team updated.
• Monitor for unauthorized access and follow radio procedures.
• Complete training as required and cover extra shifts when needed.
• Collaborate with Environmental Services and support team operations.

Skills

SIA license

CCTV license

First Aid

Customer service

Professional demeanor

Teamwork

Job description

ABM at MCARTHUR GLEN - EAST MIDLANDS is seeking an attentive Security Officer to be the public face of the security team. You will deliver high‑quality customer service while patrolling the centre and addressing incidents per site policies.

The role requires a professional demeanor, SIA and CCTV licenses, and First Aid training. You will work with a dedicated team, support the control room, and contribute to a safe shopping environment.