Customer-Focused Sales Support Specialist

Gibson Hollyhomes; Manchester; On-site; GBP 26,000 - 27,000; Full time

Job summary

Gibson Hollyhomes in South Manchester is seeking a proactive Sales Support Administrator to join their established team. Salary £26,000–£27,000 and a role focusing on delivering excellent customer service, processing orders, and supporting internal trading processes.

You'll handle order input checks, raise purchase orders for inter-company trading, manage pro-forma transactions, and respond to invoice queries by phone or email.

Qualifications

• Excellent customer service and engagement to ensure calls, queries and orders are handled efficiently.
• Experience processing sales and service orders.
• Cross checking of order input to reduce errors for efficiency.
• Raising purchase orders for inter-company trading to fulfil part requirements.
• Raising and managing pro-forma transactions.
• Dealing with sales invoice queries by phone and email.
• Raising and matching credit notes.
• Proof of delivery and courier delivery queries.

Responsibilities

• Ensure excellent customer service and engagement to ensure calls, queries and orders are handled in the most effective and efficient manner
• Processing sales and service orders
• Cross checking of order input to reduce potential errors for efficiency
• Raising purchase orders for inter-company trading to fulfil part requirements
• Raising and managing pro-forma transactions
• Dealing with sales invoice queries both over the phone and via email
• Raising and matching credit notes
• Proof of delivery and courier delivery queries

Skills

Communication skills

Team player

Under pressure

Self-motivated

Organisational skills

Tools

Microsoft Word

Microsoft Excel

Job description

Gibson Hollyhomes in South Manchester is seeking a proactive Sales Support Administrator to join their established team. Salary £26,000–£27,000 and a role focusing on delivering excellent customer service, processing orders, and supporting internal trading processes.

You'll handle order input checks, raise purchase orders for inter-company trading, manage pro-forma transactions, and respond to invoice queries by phone or email.