Customer Experience Admin Specialist

Gibson Hollyhomes; Walkden; On-site; GBP 18,000 - 24,000; Full time

Job summary

Gibson Hollyhomes is seeking a proactive and organised Customer Service Administrator to join our fast-growing team. You will provide administrative support to resolve customer enquiries efficiently, using clear communication and strong attention to detail.

You will handle emails, live chat, and social media, process returns, investigate delivery issues with couriers, and liaise with the warehouse to ensure accurate records.

Qualifications

• Previous experience in e-commerce customer service or administrative role.
• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to prioritise workload.
• High level of accuracy and attention to detail.
• Experience using customer service platforms such as Zendesk or similar.

Responsibilities

• Assist with general administrative duties to support the customer service team.
• Deal with customer enquiries via email, live chat, and social media in a professional and timely manner.
• Process returns and refunds in line with company policies.
• Investigate delivery issues with courier partners and provide customers with updates.
• Liaise with the warehouse regarding missing, damaged, or incorrect items.
• Maintain accurate customer records and update internal systems.
• Escalate complex customer issues to the relevant departments when required.

Skills

Communication

Organisation

Attention to detail

Customer service

Tools

Zendesk

MS Office

Job description

Gibson Hollyhomes is seeking a proactive and organised Customer Service Administrator to join our fast-growing team. You will provide administrative support to resolve customer enquiries efficiently, using clear communication and strong attention to detail.

You will handle emails, live chat, and social media, process returns, investigate delivery issues with couriers, and liaise with the warehouse to ensure accurate records.