Sales & Dispatch Executive (Equestrian and Sporting Apparel)

JM&Co Recruitment Ltd; Bicester; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Birthday off

Life assurance

Wellbeing benefits

Annual bonus

Company social events

Company sick pay

Wellbeing rewards

Job summary

JM&Co Recruitment Ltd partners with a long-established supplier of bespoke sporting apparel in North Oxfordshire to recruit a Sales and Dispatch Executive. You will manage the full order journey—from initial enquiry to final dispatch—coordinating with production and ensuring a consistently high standard of service.

The role is office-based in rural Bicester, Monday–Friday, with a salary around £27,000 per annum (DOE) and a range of benefits including wellbeing support, life assurance, and an

Qualifications

• Experience in customer service and a professional, customer-focused approach.
• Confidence using CRM/ERP systems and Microsoft Office (Word, Excel, Outlook).
• Ability to manage multiple tasks with high attention to detail.
• Knowledge or experience of dispatch/shipping processes is advantageous.

Responsibilities

• Provide professional and responsive service to customers via telephone and email.
• Process sales orders accurately and maintain up-to-date customer information.
• Coordinate with the workshop to schedule orders into production.
• Ensure garments meet quality standards prior to dispatch and organise packaging and courier bookings.
• Proactively track deliveries and update customers on progress.
• Support after-sales service, including handling returns and queries.

Skills

Customer service

CRM/ERP proficiency

Microsoft Office

Tools

CRM/ERP systems

Excel

Outlook

Word

Job description

Our client is a long-established supplier of bespoke sporting apparel and custom clothing, recognised for its focus on quality, craftsmanship and attention to detail, serving customers throughout the UK and Europe.

An opportunity has arisen for a Sales and Dispatch Executive to join their North Oxfordshire-based team. This is a varied, customer-focused role covering the full order journey, from responding to initial enquiries and processing sales orders through to coordinating production, checking quality and arranging final dispatch.

Working closely with the department manager and wider production team, you will help ensure orders progress smoothly and customers receive a consistently high standard of service.

Key Responsibilities

• Provide a professional and responsive service to customers via telephone and email.
• Process sales orders accurately and maintain up-to-date customer information.
• Coordinate with the workshop to schedule orders into production.
• Help ensure completed garments meet the required quality standards prior to dispatch.
• Organise packaging, dispatch and courier bookings.
• Proactively track deliveries and keep customers informed of progress.
• Support after-sales service, including handling returns and resolving customer queries efficiently.
• Manage multiple orders and priorities while maintaining accuracy and attention to detail.

About You - To be considered for this position, you will need:

• Previous customer service experience.
• Strong written and verbal communication skills with a professional, customer-focused approach.
• Excellent attention to detail and the ability to manage multiple tasks effectively.
• Confidence using CRM/ERP systems and Microsoft Office, including Word, Excel and Outlook.
• The ability to work independently when required, including one day each week when the line manager is not in the office.
• Knowledge or previous experience of dispatch and shipping processes would be advantageous.

Package and Benefits: In addition to a salary of c. £27,000 per annum (DOE), the package includes:

• 23 days' annual leave for employees with under five years' service, increasing to 25 days after five years, plus bank holidays.
• Your birthday off when it falls on a working day.
• Life assurance at three times salary.
• Wellbeing benefits, including access to a 24/7 GP and counselling service.
• Wellbeing rewards that can be converted into High Street vouchers.
• Long-service milestone bonuses of £500 every five years, up to £2,500 at 25 years' service.
• Employee awards and recognition schemes.
• Company social events and celebrations.
• Company sick pay after two years' service.
• Annual bonus based on company performance.
• Annual salary and performance reviews, with potential discretionary increases.

This position would suit an organised and customer-focused individual who enjoys taking ownership of the order process and seeing each requirement through from initial enquiry to successful delivery.

• Location: Rural Bicester, Oxfordshire (OX25) and Office-Based
• Salary: c. £27,000 per annum (DOE)
• Hours: Monday–Friday, 9:00am–5:30pm
• Contract: Full-Time, Permanent