Sales & Dispatch Executive (Equestrian)

JM&Co. Recruitment Ltd; Bicester; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

23 days annual leave

Birthday off

Life assurance

Wellbeing benefits

Wellbeing rewards

Long-service bonuses

Employee awards

Company social events

Sick pay

Annual bonus

Salary reviews

Job summary

JM&Co. Recruitment Ltd is assisting a long-established supplier of bespoke sporting apparel in North Oxfordshire.

The role covers the full order journey from enquiry to final dispatch, with a focus on delivering high-quality customer service and accurate order processing. Based near Rural Bicester, the role involves coordinating production, arranging packaging and dispatch, and maintaining CRM data while ensuring timely communication with customers.

Qualifications

• Previous customer service experience.
• Strong written and verbal communication skills.
• Experience using CRM/ERP systems and Microsoft Office.

Responsibilities

• Provide a professional and responsive service to customers via telephone and email.
• Process sales orders accurately and maintain up-to-date customer information.
• Coordinate with the workshop to schedule orders into production.
• Help ensure completed garments meet the required quality standards prior to dispatch.
• Organise packaging, dispatch and courier bookings.
• Proactively track deliveries and keep customers informed of progress.
• Support after-sales service, including handling returns and resolving customer queries efficiently.
• Manage multiple orders and priorities while maintaining accuracy and attention to detail.

Skills

Customer service

Communication

Attention to detail

CRM/ERP systems

MS Office (Word/Excel/Outlook)

Independent working

Dispatch/shipping knowledge

Tools

CRM/ERP

MS Office

Job description

Our client is a long-established supplier of bespoke sporting apparel and custom clothing, recognised for its focus on quality, craftsmanship and attention to detail, serving customers throughout the UK and Europe. An opportunity has arisen for a Sales and Dispatch Executive to join their North Oxfordshire-based team. This is a varied, customer-focused role covering the full order journey, from responding to initial enquiries and processing sales orders through to coordinating production, checking quality and arranging final dispatch. Working closely with the department manager and wider production team, you will help ensure orders progress smoothly and customers receive a consistently high standard of service.

Key Responsibilities

• Provide a professional and responsive service to customers via telephone and email.
• Process sales orders accurately and maintain up-to-date customer information.
• Coordinate with the workshop to schedule orders into production.
• Help ensure completed garments meet the required quality standards prior to dispatch.
• Organise packaging, dispatch and courier bookings.
• Proactively track deliveries and keep customers informed of progress.
• Support after-sales service, including handling returns and resolving customer queries efficiently.
• Manage multiple orders and priorities while maintaining accuracy and attention to detail.

About You - To be considered for this position, you will need:

• Previous customer service experience.
• Strong written and verbal communication skills with a professional, customer-focused approach.
• Excellent attention to detail and the ability to manage multiple tasks effectively.
• Confidence using CRM/ERP systems and Microsoft Office, including Word, Excel and Outlook.
• The ability to work independently when required, including one day each week when the line manager is not in the office.
• Knowledge or previous experience of dispatch and shipping processes would be advantageous.

Package and Benefits:

In addition to a salary of £27,000 per annum, the package includes:

• 23 days' annual leave for employees with under five years' service, increasing to 25 days after five years, plus bank holidays.
• Your birthday off when it falls on a working day.
• Life assurance at three times salary.
• Wellbeing benefits, including access to a 24/7 GP and counselling service.
• Wellbeing rewards that can be converted into High Street vouchers.
• Long-service milestone bonuses of £500 every five years, up to £2,500 at 25 years' service.
• Employee awards and recognition schemes.
• Company social events and celebrations.
• Company sick pay after two years' service.
• Annual bonus based on company performance.
• Annual salary and performance reviews, with potential discretionary increases.

This position would suit an organised and customer-focused individual who enjoys taking ownership of the order process and seeing each requirement through from initial enquiry to successful delivery.

Location: Rural Bicester, Oxfordshire (OX25) and Office-Based

Salary: c. £27,000 per annum (DOE)

Hours: Monday–Friday, 9:00am–5:30pm

Contract: Full-Time, Permanent