Security Officer

M& S; North Bersted; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

20% colleague discount

Complimentary beverages and snacks

Full training and SIA licence renewal

Career progression opportunities

Employee recognition schemes

Wellbeing support

Life Assurance

Childcare Voucher Scheme

Job summary

M&S is seeking a Security Professional to enhance the safety and welcoming atmosphere within their stores. This role involves maintaining security while contributing to a positive customer experience.

The ideal candidate will have at least 5 years of security experience and possess strong communication skills. The position offers competitive pay at £13.58 per hour, working Tuesdays to Saturdays, with a range of benefits including discounts and career progression opportunities.

Qualifications

• Candidate must have 5 years trackable history in UK.

Responsibilities

• Maintain a safe and secure environment.
• Create a visible, welcoming presence within the store.
• Respond to incidents and security concerns.
• Help de-escalate challenging situations.
• Collaborate with store teams effectively.
• Deliver high standards of communication and service.

Skills

Previous Security Experience

SIA License

Strong communication skills

Professionalism

Emotional intelligence

Confidence

Calm under pressure

Customer service

Job description

At M&S, security is about far more than protecting stores and assets. It is about creating a safe, supportive and welcoming environment for customers and colleagues every day.

The role

This is a customer-facing role within a premium retail environment where safety, professionalism and service must work together seamlessly.

You will be responsible for maintaining a safe and secure environment while also contributing positively to the customer journey and wider store experience.

This includes:

• -Creating a visible, welcoming and reassuring presence within store
• -Supporting customers and colleagues professionally and confidently
• -Responding appropriately to incidents, theft and security concerns
• -Helping de-escalate challenging situations calmly and respectfully
• -Working collaboratively with store teams as part of the wider M&S environment
• -Delivering high standards of professionalism, communication and customer service at all times

Candidate must have 5 years trackable history in UK.

• -Previous Security Experience
• -SIA License

Creating safe, welcoming and exceptional store experiences, We are interested in people from a range of backgrounds, including retail, hospitality, customer service, leisure, security and other customer-facing environments.

Most importantly, we are looking for individuals who demonstrate:

• -Strong communication and people skills
• -Professionalism and emotional intelligence
• -Confidence and sound judgement
• -A calm and positive approach under pressure
• -A genuine desire to help customers and colleagues
• -Pride in delivering high standards every day

The M&S Gold Standard and Magic Moments

At M&S, we believe the moments that matter most are often the smallest. A warm greeting, a calm response during a difficult situation, or proactively helping a customer can completely shape how someone experiences the store.

Salary - £13.58 per hour

Tuesdays to Saturdays - 50 hours per week, Competitive pay

• -20% colleague discount, plus complimentary beverages and snacks during your shift
• -Full training and ongoing development, including company-funded SIA licence renewal
• -Access to industry-leading customer service and retail security programmes
• -Career progression opportunities across Mitie and the wider retail security operation
• -Employee recognition and reward schemes that celebrate great performance
• -A wide range of Mitie benefits, discounts and wellbeing support, including the Share Incentive Plan, Save As You Earn Scheme, Cycle to Work Scheme, Life Assurance and Childcare Voucher Scheme
• -The opportunity to work as part of one of the UK's most recognisable retail brands

More than a security role

This role is about more than security alone. It is about helping customers feel safe, supported and welcomed, while protecting colleagues, stores and the wider M&S environment.