Customer-Focused Retail Security Officer (40+ Hours)

Mitie; Cardiff; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

20% colleague discount

Beverages and snacks during shift

Company-funded SIA licence renewal

Training and development programs

Security programmes access

Career progression

Job summary

Mitie is hiring for an M&S Security Officer at the Culverhouse Cross store in Cardiff. You will maintain a safe, secure environment while contributing to the customer journey and store experience.

You will be part of a professional store team, delivering a calm, confident, and customer-focused security presence. The role includes training, guaranteed hours, and opportunities within Mitie and retail security.

Qualifications

• Strong communication and people skills.
• Professionalism and emotional intelligence.
• Confidence and sound judgement.
• Calm and positive approach under pressure.
• Genuine desire to help customers and colleagues.

Responsibilities

• Create a visible, welcoming presence in-store.
• Support customers and colleagues professionally.
• Respond to incidents, theft and security concerns.
• De-escalate situations calmly and respectfully.
• Work with store teams to deliver high standards of service.

Skills

Communication skills

Professionalism

Emotional intelligence

Confidence

Calm under pressure

Customer service

Job description

Mitie is hiring for an M&S Security Officer at the Culverhouse Cross store in Cardiff. You will maintain a safe, secure environment while contributing to the customer journey and store experience.

You will be part of a professional store team, delivering a calm, confident, and customer-focused security presence. The role includes training, guaranteed hours, and opportunities within Mitie and retail security.