Customer-Focused Retail Security Officer

Mitie; Barnstaple; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Company-funded SIA licence renewal

Job summary

Join M&S in Barnstaple as a Security Officer to help create a safe, welcoming and secure environment for customers and colleagues. This role blends security with strong customer service, requiring calm professionalism while protecting people, stores and products.

Applicants must have their own transport and be able to travel to the areas served. A valid SIA licence is desirable. The role offers £14.90 per hour and a range of benefits.

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsibilities

• At M&S, our customers don't wait. You'll operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed.
• Customer service is at the heart of the role. You'll create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues.
• You'll help keep our stores safe and secure. From preventing loss and responding to incidents, to identifying risks and supporting safe ways of working, you'll play a key role in protecting the M&S environment.
• Being digitally confident is essential. You'll use store technology, including mobile reporting systems and body-worn cameras, to support store operations and incident management.
• You'll stay calm under pressure. Whether responding to challenging situations or supporting emergency procedures, you'll always act professionally and confidently.
• Being a team player is crucial. You'll work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone.
• Flexibility is vital. Retail moves fast and every day is different. You'll adapt quickly to changing situations to support the store when needed.

Skills

Communication skills

Interpersonal skills

Calm under pressure

Professional approach

Job description

Join M&S in Barnstaple as a Security Officer to help create a safe, welcoming and secure environment for customers and colleagues. This role blends security with strong customer service, requiring calm professionalism while protecting people, stores and products.

Applicants must have their own transport and be able to travel to the areas served. A valid SIA licence is desirable. The role offers £14.90 per hour and a range of benefits.