Customer-Focused Retail Associate

JDSports; Preston; On-site; GBP 18,000 - 24,000; Full time

Job summary

JD Sports in Preston seeks a Store Colleague to deliver a welcoming customer experience, assist with product information, and help maintain high store standards. You’ll greet customers, replenish stock, and ensure displays are attractive and orderly on the shop floor.

You will work in a fast-paced retail environment, collaborate with colleagues, handle transactions, and follow store procedures to support day-to-day operations and customer satisfaction.

Qualifications

• Ability to adapt approach and communication style to different people and situations.
• Ability to engage positively with customers and colleagues.
• Good organisational skills and the ability to manage tasks effectively.
• Ability to work collaboratively.
• Willingness to learn new skills and follow company processes and procedures.
• A genuine passion for brands, trends, and the latest products.
• Proactive attitude, with the confidence to approach customers and support sales opportunities.
• Strong attention to detail, ensuring the shop floor always looks sharp and ready.
• Self-motivation, with a commitment to personal development and continuous improvement.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills

Adaptability

Customer engagement

Organisation

Collaboration

Willingness to learn

Job description

JD Sports in Preston seeks a Store Colleague to deliver a welcoming customer experience, assist with product information, and help maintain high store standards. You’ll greet customers, replenish stock, and ensure displays are attractive and orderly on the shop floor.

You will work in a fast-paced retail environment, collaborate with colleagues, handle transactions, and follow store procedures to support day-to-day operations and customer satisfaction.