Customer Experience Retail Associate

JDSports; Coatbridge; On-site; GBP 18,000 - 22,000; Full time

Job summary

JD Sports in Coatbridge is seeking a Store Colleague to provide a welcoming customer experience on the shop floor, assist with product information, and help keep displays looking sharp. You will replenish stock and contribute to smooth store operations while upholding high service standards.

Join our team to deliver exceptional customer care, support sales through personalised recommendations, and maintain presentation excellence.

Qualifications

• Ability to adapt approach and communication style to different people and situations.
• Ability to engage positively with customers and colleagues.
• Good organisational skills and the ability to manage tasks effectively.
• Ability to work collaboratively.
• Willingness to learn new skills and follow company processes and procedures.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills

Customer service

Sales

Communication

Teamwork

Adaptability

Organisation

Learning mindset

Job description

JD Sports in Coatbridge is seeking a Store Colleague to provide a welcoming customer experience on the shop floor, assist with product information, and help keep displays looking sharp. You will replenish stock and contribute to smooth store operations while upholding high service standards.

Join our team to deliver exceptional customer care, support sales through personalised recommendations, and maintain presentation excellence.