Customer-Focused Retail Associate

JD Sports Fashion PLC; England; Remote; GBP 18,000 - 23,000; Full time

Job summary

JD Sports Fashion PLC is seeking a Store Colleague to create an outstanding in-store experience. You will greet customers, help with product information, and keep displays sharp while replenishing stock and supporting day-to-day store operations.

The role emphasizes teamwork, adaptability, and a proactive approach to learning new skills and following company processes. Ideal for individuals who enjoy fast-paced retail and helping customers feel valued.

Qualifications

• Ability to engage positively with customers and colleagues.
• Willingness to learn new skills and follow company processes.
• Good organisational skills and the ability to manage tasks effectively.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Identify customer needs, recommend suitable products, and promote complementary items to achieve team sales objectives.
• Maintain high standards of customer service.
• Ensure shop floor presentation is clean, organised, and well maintained across fixtures and stock areas.
• Replenish stock and ensure products are displayed in line with company standards.
• Complete transactional tasks, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Collaborate with colleagues to support day-to-day store operations and shift coverage.
• Take on additional duties as reasonably required.

Skills

Customer engagement

Team collaboration

Organisational skills

Communication

Learning mindset

Job description

JD Sports Fashion PLC is seeking a Store Colleague to create an outstanding in-store experience. You will greet customers, help with product information, and keep displays sharp while replenishing stock and supporting day-to-day store operations.

The role emphasizes teamwork, adaptability, and a proactive approach to learning new skills and following company processes. Ideal for individuals who enjoy fast-paced retail and helping customers feel valued.