Customer-Experience Retail Associate

JDSports; Liverpool; On-site; GBP 18,000 - 24,000; Full time

Job summary

JD Sports is seeking a Store Colleague to deliver outstanding customer experiences on the shop floor in a fast-paced retail environment.

You will greet customers confidently, assist with product information, replenish stock, and maintain high standards of presentation and service. Join a supportive team and contribute to achieving sales goals while following company policies and health & safety guidelines.

Qualifications

• Retail or customer service experience preferred.
• Able to work on the shop floor and handle transactions.
• Friendly and confident in engaging customers.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills

Customer service

Communication

Organisation

Teamwork

Adaptability

Attention to detail

Job description

JD Sports is seeking a Store Colleague to deliver outstanding customer experiences on the shop floor in a fast-paced retail environment.

You will greet customers confidently, assist with product information, replenish stock, and maintain high standards of presentation and service. Join a supportive team and contribute to achieving sales goals while following company policies and health & safety guidelines.