Customer-Focused Repairs Scheduler & Planner

Mears Group PLC; Romford; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

25 days annual leave

Leading pension scheme

Annual Mears Fun Day

Volunteering Leave

Staff perks via Mears Rewards

Family friendly policies

Job summary

Mears Group PLC is seeking a dedicated Planner to join our Ilford-based repairs team. You will schedule operatives and subcontractors, monitor daily progress, and maintain accurate records to ensure on-time completion of repairs.

This role requires strong IT skills, effective communication, and a proactive approach to planning and safety. You will liaise with residents, operatives, and supervisors to deliver high-quality service while adhering to policies and KPI targets.

Qualifications

• Experience in a similar role with duties listed
• Experience in fast-paced, pressurised environments
• Strong IT skills with scheduling systems
• Customer-focused approach to resident and stakeholder interactions

Responsibilities

• Schedule operatives and subcontractors to ensure resources are used effectively and repairs are delivered on time.
• Monitor and update repair jobs daily, including appointments, follow-on works, and overdue tasks.
• Support the use of IT systems, ensuring operatives update PDAs and schedule of rates are entered correctly.
• Communicate clearly and professionally with residents, operatives, and stakeholders to keep everyone informed.
• Work closely with administrators, supervisors, and contractors to ensure a seamless service.
• Follow company policies and Health & Safety requirements at all times.

Skills

IT skills

Time management

Communication skills

Organisational skills

Education

GCSE English

GCSE Maths

Tools

Job management software

PDA systems

Job description

Mears Group PLC is seeking a dedicated Planner to join our Ilford-based repairs team. You will schedule operatives and subcontractors, monitor daily progress, and maintain accurate records to ensure on-time completion of repairs.

This role requires strong IT skills, effective communication, and a proactive approach to planning and safety. You will liaise with residents, operatives, and supervisors to deliver high-quality service while adhering to policies and KPI targets.