Repairs Planner: Fast-Paced Scheduling & Customer Service

Build Recruitment; Loughton; On-site; GBP 24,000 - 32,000; Full time

Job summary

Build Recruitment in Loughton is seeking an experienced Repairs Planner to join a busy, supportive team. The role focuses on coordinating repairs, managing appointments and ensuring works are planned to meet deadlines.

You will work with residents, clients and operatives, providing updates by phone and email, while maintaining accurate records and delivering excellent customer service. This temp-to-perm position offers Monday–Friday, 8:00am–5:00pm, with a clear progression path.

Qualifications

• Experience in repairs planning or scheduling in a fast-paced environment.
• Strong customer-facing experience and excellent communication.
• Excellent organization and attention to detail.
• Ability to manage busy workload and prioritise tasks.
• Proficient IT skills with Outlook, Excel and Word.
• Experience using planning/scheduling systems; Total Mobile advantageous.

Responsibilities

• Prepare, review and monitor appointments, visits and job completions.
• Coordinate repair works and ensure deadlines are met.
• Plan, administer and liaise with residents and clients.
• Provide updates via telephone and email.
• Log new repair jobs onto internal systems.
• Arrange Validation Surveys and Post-Inspection Surveys.
• Respond to client queries about property access.
• Attend client meetings when required.
• Maintain records and support the wider team.

Skills

Repairs planning

Organisation

Customer service

Communication

Time management

Microsoft Outlook/Excel/Word

Scheduling systems

Total Mobile (adv)

Tools

Microsoft Outlook

Excel

Word

Total Mobile

Job description

Build Recruitment in Loughton is seeking an experienced Repairs Planner to join a busy, supportive team. The role focuses on coordinating repairs, managing appointments and ensuring works are planned to meet deadlines.

You will work with residents, clients and operatives, providing updates by phone and email, while maintaining accurate records and delivering excellent customer service. This temp-to-perm position offers Monday–Friday, 8:00am–5:00pm, with a clear progression path.