Customer-Focused Optical and Hearing Sales Advisor

Scrivens Opticians & Hearing Care; Salford; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Full training

Staff discounts

Family-run culture

Career progression

Generous leave

Pro-rata holidays

Job summary

Scrivens Opticians & Hearing Care in Salford is seeking a Sales Advisor to be the first point of contact for customers, helping them choose glasses and hearing solutions with warmth and expertise.

You’ll work in a fast-paced, friendly, customer-focused environment, providing clear advice on frames, lenses, and hearing care, and processing sales using in-branch systems.

We offer full training, staff discounts, generous holiday allowance, and clear career pathways into management or clinical roles.

Qualifications

• Excellent communication and interpersonal skills for customer-facing roles.
• Retail experience is preferred but not essential.
• Basic IT skills and attention to detail required.

Responsibilities

• Greet customers with warmth and professionalism.
• Assist customers in selecting optical and hearing products.
• Provide clear, helpful advice on frame styles, lenses, and hearing care.
• Process sales and bookings using in-branch systems.
• Support stock management and merchandising.
• Keep the store clean, welcoming, and well presented.
• Work closely with Optometrists, Hearing Aid Audiologists and the wider branch team to ensure a seamless customer journey.

Skills

Customer service

Communication skills

Retail experience

Teamwork

Initiative

Tools

POS systems

In-branch systems

Job description

Scrivens Opticians & Hearing Care in Salford is seeking a Sales Advisor to be the first point of contact for customers, helping them choose glasses and hearing solutions with warmth and expertise.

You’ll work in a fast-paced, friendly, customer-focused environment, providing clear advice on frames, lenses, and hearing care, and processing sales using in-branch systems.

We offer full training, staff discounts, generous holiday allowance, and clear career pathways into management or clinical roles.