Guest-Focused Optics & Hearing Sales Advisor

Scrivens Opticians & Hearing Care; Wem; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Full training

Staff discounts

Team culture

Career progression

Generous staff discount

28 days leave

Job summary

Scrivens Opticians & Hearing Care is seeking a Sales Advisor to be the first point of contact for customers, helping them choose products and services that improve their lives.

You will deliver friendly, expert service in a fast-paced, customer-focused environment, greeting customers warmly and assisting with optical and hearing product selections. Training and ongoing support are provided, with career paths into senior sales or clinical roles.

Qualifications

• Customer service or retail experience is preferred but not essential.
• Good communication and IT skills.
• Ability to work in a team and independently.
• Willingness to learn and develop.

Responsibilities

• Greet customers with warmth and professionalism.
• Assist customers in selecting optical and hearing products.
• Provide clear, helpful advice on frame styles, lenses, and hearing care.
• Process sales and bookings using in-branch systems.
• Support stock management and merchandising.
• Keep the store clean, welcoming, and well presented.
• Work closely with Optometrists, Hearing Aid Audiologists and the wider branch team to ensure a seamless customer journey.

Skills

Customer service

Communication

Teamwork

IT basics

Tools

POS systems

Job description

Scrivens Opticians & Hearing Care is seeking a Sales Advisor to be the first point of contact for customers, helping them choose products and services that improve their lives.

You will deliver friendly, expert service in a fast-paced, customer-focused environment, greeting customers warmly and assisting with optical and hearing product selections. Training and ongoing support are provided, with career paths into senior sales or clinical roles.