Customer-First Optical & Hearing Sales Advisor

Scrivens Opticians & Hearing Care; Bourne; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Competitive salary with opportunities to progress

Full training and support from day one

Staff discounts on optical and hearing products

Welcoming team culture

28 days annual leave including bank holidays (pro-rata)

Job summary

Scrivens Opticians & Hearing Care is looking for a Sales Advisor in Bourne, UK. As a first point of contact, you will provide exceptional customer service, helping clients choose optical and hearing products. Strong communication skills and a friendly disposition are essential. The role offers full training, competitive salary, staff discounts, and pathways for career advancement in a supportive, family-run environment. You will play a key role in ensuring customers feel welcomed and supported throughout their journey.

Qualifications

• Friendly, approachable attitude is essential.
• Ability to work part of a team and independently.
• Willingness to learn and grow within a supportive environment.
• Attention to detail is required.

Responsibilities

• Greet customers with warmth and professionalism.
• Assist customers in selecting optical and hearing products.
• Provide advice on frame styles, lenses, and hearing care.
• Process sales and bookings using in-branch systems.
• Support stock management and merchandising.
• Keep the store clean and welcoming.
• Work closely with the wider branch team to ensure a seamless customer journey.

Skills

Strong communication skills

Approachable attitude

Customer service experience

Basic IT skills

Job description

About The Role

At Scrivens Opticians & Hearing Care, we put people at the heart of everything we do. As a Sales Advisor, you’ll be the first point of contact for our customers—helping them feel welcome, understood, and supported as they choose products and services that improve their lives.

About The Role

At Scrivens Opticians & Hearing Care, we put people at the heart of everything we do. As a Sales Advisor, you’ll be the first point of contact for our customers—helping them feel welcome, understood, and supported as they choose products and services that improve their lives.

Whether it’s helping someone find their perfect pair of glasses or explaining how hearing care can boost confidence, you’ll deliver friendly, expert service in a fast-paced, customer-focused environment.

Responsibilities

• Greet customers with warmth and professionalism
• Assist customers in selecting optical and hearing products
• Provide clear, helpful advice on frame styles, lenses, and hearing care
• Process sales and bookings using in-branch systems
• Support stock management and merchandising
• Keep the store clean, welcoming, and well presented
• Work closely with Optometrists, Hearing Aid Audiologists and the wider branch team to ensure a seamless customer journey
  
  

What we’re looking for

We are looking for someone with a friendly, approachable attitude and strong communication skills. While customer service or retail experience is preferred, it is not essential.

The ideal candidate will be able to work both as part of a team and independently, using their own initiative. A willingness to learn and grow within a supportive environment is important. Basic IT skills and strong attention to detail are also required for this role.

What We Offer

• Competitive salary with opportunities to progress
• Full training and support from day one
• Staff discounts on optical and hearing products
• A welcoming team and family-run company culture
• Career pathways into senior sales, management, or clinical roles
• Generous staff discount scheme
• 28 days annual leave including bank holidays (pro-rata)