Logistics Operations Apprentice: Customer Service & Dispatch

Barnsley College; Barnsley; On-site; GBP 11,000 - 15,000; Full time

Job summary

Barnsley College is seeking an Operations Assistant to deliver high-quality customer service and manage enquiries mainly by phone and email. The role supports job input, despatch processes, and planning work with drivers and routing, in line with customer SLAs.

Based in the Barnsley office, you will build relationships across departments, input data into WMS/TMS, verify paperwork, and assist with despatch administration while working towards an Administration Level 2 Apprenticeship.

Qualifications

• Good standard of written and spoken English.
• Experience in the transport industry advantageous.
• Good IT skills.
• Good telephone manner.

Responsibilities

• Answer all telephone calls in a courteous, polite and timely manner.
• Resolve all delivery/collection queries within agreed timescales.
• Monitor the Traffic and Despatch mailboxes.
• Input data into warehouse and transport management systems (WMS/TMS).
• Liaise input to external systems for couriers and subcontractors.
• Verify delivery paperwork (manifests, delivery notes, PODs, compliance documents).
• Import information files between systems as per procedures.
• Support despatch administration (pick lists, outbound loads, stock reports, labelling).
• Ensure accurate pricing for invoicing daily and respond to quotes.
• Ensure accurate order processing and timely communication.
• Liaise with multiple departments across sites to meet service levels.
• Ensure all jobs are processed per procedures and records.
• Assist with incident reporting (despatch errors, delivery issues).
• Understand Manpack and PalletForce tracking/invoicing system.
• Ensure H&S compliance within department.
• Be flexible with duties for holidays/sickness and hours.

Skills

Customer service

Telephone etiquette

Data entry

Education

Administration Level 2 Apprenticeship

Tools

WMS/TMS

Microsoft Office

Job description

Barnsley College is seeking an Operations Assistant to deliver high-quality customer service and manage enquiries mainly by phone and email. The role supports job input, despatch processes, and planning work with drivers and routing, in line with customer SLAs.

Based in the Barnsley office, you will build relationships across departments, input data into WMS/TMS, verify paperwork, and assist with despatch administration while working towards an Administration Level 2 Apprenticeship.