Library Assistant - Eastbourne

East Sussex County Council; Eastbourne; On-site; GBP 18,000 - 24,000; Full time

Job summary

East Sussex County Council in Eastbourne is seeking a Library Assistant to welcome visitors, answer enquiries, and support library services across local branches. You will issue items, handle cash, and help run events such as Rhymetimes and Storytimes.

Training is provided, and occasional travel to other libraries is required with travel costs covered. The role emphasizes signposting customers to the right information and working as part of a team.

Qualifications

• Experience in customer service and good communication are essential.
• ICT skills and an interest in further development are desirable.
• Ability to work well in a team and be self-motivated is important.
• Willingness to undertake training and manual handling duties as required.

Responsibilities

• Staff the customer counter and answer a wide range of enquiries.
• Issue items to customers and handle cash.
• Maintain organised files and support library events (e.g., Rhymetimes and Storytimes).
• Signpost customers to resources and services; work across East Sussex libraries as needed.

Skills

Customer service

Communication skills

ICT skills

Teamwork

Self-motivated

Willing to learn

Manual handling

Job description

Job Description

If you have a passion for customer service and a keenness to learn about our libraries, we would like to hear from you!

The modern library is more than an opportunity to borrow a free book. We are open to all members of the community, who visit our libraries with a wide range of needs such as getting online, job-seeking, health and well-being, and national and local information. We also work in partnership with a number of different organisations, some based in our buildings and others visiting to hold sessions.

As a Library Assistant, your duties will include staffing the customer counter, answering a wide range of enquiries, and maintaining our service provision. You will perform routine tasks such as answering phone calls, issuing items to customers, cash handling, and organising files. You will also be required to support library events, such as children’s events over the summer, and weekly events, such as Rhymetimes and Storytimes.

Key to the Library Assistant role is being able to signpost people to what they are seeking. Knowledge and experience of working in a library is not essential as full training will be provided. The ability to be flexible is essential, as you will be required to work at other libraries in East Sussex, for which travel costs from your base are covered.

We Are Looking For Candidates Who

• Have customer service and communication skills
• Have ICT skills and an interest in further development
• Work well in a team
• Are self-motivated
• Can undertake manual handling tasks
• Are willing to learn and undertake training as required

Work Rota

Week 1

Monday 9:30am - 5:00pm

Tuesday 9:30am - 5:00pm

Wednesday - OFF

Thursday 9:30am - 6:00pm

Friday 9:30am - 5:00pm

Saturday 9:30am - 5:00pm

Week 2

Monday 9:30am - 5:00pm

Tuesday 9:30am - 5:00pm

Wednesday 9:30am - 1:00pm

Thursday 9:30am - 6:00pm

Friday 9:30am - 5:00pm

Saturday - OFF

Additional Information

This post is fixed term for up to 12 months.

In-person interviews will be held at Eastbourne Library within 2 weeks of the closing date.

Candidates who meet certain criteria are given priority when we shortlist. See our priority status page for details.

We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page.

For an informal discussion, please contact Michele Brooker, Library Manager, on 01273 336354.

For work that makes a difference, choose East Sussex!

About Us

Your starting salary will be pro rata if the above position is part-time or term-time only.

If you require sponsorship to work in the UK please let the hiring manager know this in your application so we can check eligibility for sponsorship for the role. For further information please go to Work in the UK - GOV.UK (www.gov.uk).

If you require any reasonable adjustments, due to disability, to enable you to participate fully in the process please contact the hiring manager on the contact details above.