Library Team Assistant HCC623614

Allscreens Nationwide Ltd; Ringwood; On-site; GBP 25,000 - 26,000; Part time

Benefits offered by this job

Health Assured programme

Local Government Pension Scheme

Generous annual leave entitlement

Job summary

Hampshire County Council in Ringwood is hiring a Library Team Assistant on an annualised hours contract. You will create a welcoming space, support customers of all ages, lead Story Time sessions, and promote reading initiatives across Ringwood, Fordingbridge, and other local libraries.

The role also involves helping customers with digital access and handling admin tasks. You will work in a busy, inclusive team, traveling between listed locations with a four-week rota in advance.

Qualifications

• Experience in a busy, customer-facing role with a friendly and inclusive approach.
• Excellent communication and interpersonal skills; able to adapt to different people and situations.
• Strong digital skills; comfortable using Microsoft Office, Google Workspace, and learning new systems.
• Willingness to use social media to engage with the community and learn with support provided.
• Physically able to carry out manual tasks such as moving stock and setting up spaces.

Responsibilities

• Create a welcoming, inclusive space and support customers of all ages to engage with library services.
• Lead Rhyme Time and Story Time sessions and promote reading initiatives.
• Carry out manual tasks such as moving furniture and setting up spaces for activities.
• Help customers build digital confidence across devices and support admin tasks including payments and stock management.
• Promote library services through social media and engage with external partners.

Skills

Customer service

Communication

Digital literacy

Social media

Microsoft Office

Google Workspace

Teamwork

Job description

Make a real difference in your local community as a Library Team Assistant (Annualised Hours Contract). This vibrant, people-focused role places you at the heart of a dynamic library environment where no two days are the same. You’ll deliver excellent customer service, lead engaging activities, support digital access, and help visitors of all ages feel welcome and empowered. If you thrive in a fast-paced setting and enjoy variety, teamwork, and helping others, this is the role for you.

“I truly look forward to coming to work each day. I continue to learn new skills and see the positive impact our service has within the community – it’s incredibly fulfilling.” – Library Team Assistant

What you’ll do

• Create a welcoming, inclusive space and support customers of all ages to engage with the full range of library services.
• Lead Rhyme Time and Story Time sessions and promote reading initiatives like the Summer Reading Challenge.
• Carry out manual tasks such as moving furniture, lifting boxes, and setting up spaces for activities.
• Help customers build digital confidence across a range of devices and support with admin tasks including payments, calls, and stock management.
• Promote library services through social media and work with external partners to engage the wider community.

What we’re looking for

• Experience in a busy, customer-facing role, with a friendly and inclusive approach to working with the public.
• Excellent communication and interpersonal skills, with the ability to adapt to different people and situations.
• Strong digital skills, with confidence using Microsoft Office, Google Workspace, and learning new systems.
• Comfortable using social media to engage with the community and raise awareness of services, or open to learning with support and training provided.
• Physically able to carry out manual tasks such as moving stock and setting up spaces.

How you’ll work

This role is offered on an annualised hours contract, meaning your total hours are spread across the year rather than worked to a fixed weekly pattern. You’ll provide cover for annual leave and sickness across our libraries in Ringwood and Fordingbridge primarily, however cover will also be required at Lymington and New Milton Libraries. More hours will be available during busy periods like school holidays, Christmas, and Saturdays. You’ll need to be able to travel regularly to all listed locations.

Your shift rota is provided four weeks in advance, giving you time to plan around work and life commitments, although short-notice cover may occasionally be required. While your hours may vary month to month, your pay remains consistent – split evenly across the year. We’re looking for someone with good availability throughout the week who enjoys flexible working and being part of a team that keeps our libraries running smoothly.

Why join us

• Be part of a supportive, caring team that takes pride in making a positive impact.
• Enjoy a varied, feel-good role that helps people and strengthens community connections.
• Benefit from a comprehensive induction and training plan, as well as ongoing opportunities for career development.
• Enjoy a good work-life balance with no Sunday or Bank Holiday working.
• Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• Competitive benefits package, including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme.

Want to see what it’s like?

If you'd like to experience the environment first‑hand, we warmly encourage you to pop into your local library – you’ll quickly see how dynamic, welcoming, and community‑driven our spaces really are!

To learn more about this role, please review our Candidate Pack available on our website.

Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.

Other job titles you may be searching for: Library Assistant, Community Library Support, Customer Service Assistant, Library and Information Assistant, Community Engagement Assistant, Visitor Services Assistant, Community Hub Assistant, Learning Support Assistant, Outreach and Events Assistant, Administrative Assistant, Customer Support Assistant.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

Library Team Assistant HCC623614

Company: Hampshire County Council

Salary: £25,186 - £26,244

Hours: Part‑time

Location: Ringwood, RG21 7PN

Working pattern: On‑site

Job type: Permanent

Posting date: 29 Jul 2026

Closing date: 17 Aug 2026