Customer-Focused Internal Account Manager | Grow Key Accounts

Forrest Recruitment Ltd.; Manchester; On-site; GBP 28,000 - 35,000; Full time

Job summary

Forrest Recruitment Ltd. is seeking an experienced Internal Account Manager in Salford to manage a portfolio of existing customer accounts and collaborate with field-based sales to grow business.

You will provide proactive support, quotations, and timely responses while maintaining strong relationships and accurate records. The role suits customer-focused professionals seeking progression in a busy sales environment.

Qualifications

• Have at least 2 years experience in an account management or executive customer service role.
• Excellent verbal and written communication skills with strong listening and interpersonal skills.
• Be confident making decisions, taking ownership and driving opportunities through to completion.
• Have excellent attention to detail and strong organisational and time management skills.
• Be customer-focused, engaging and able to build positive relationships with both customers and colleagues.
• Ability to work effectively under pressure, prioritise competing demands and communicate priorities clearly with colleagues.
• Be self-motivated and able to work independently as well as part of a team.
• Have a positive, proactive and results-driven attitude.
• Good IT skills, with confidence using a range of systems and relevant software packages.

Responsibilities

• Manage a portfolio of existing customer accounts, maintaining strong relationships and supporting customer retention.
• Liaise closely with field-based sales colleagues to coordinate customer activity, appointments and account development.
• Provide a proactive and responsive service to customers, handling enquiries and providing quotations within agreed timescales.
• Follow up on quotations and opportunities, with a focus on converting enquiries into business.
• Manage customer orders, forecasts, contracts, deliveries and any associated queries or issues.
• Maintain accurate and up-to-date customer records and account information.
• Coordinate product samples and support customers with product-related enquiries.
• Handle customer complaints and work with internal teams to ensure issues are resolved promptly.
• Keep customers informed of relevant product changes, updates and discontinuations.
• Participate in customer meetings, sales meetings and occasional joint visits with field-based colleagues.
• Support wider team objectives and undertake other duties as required.

Skills

Account management

Customer service

Communication

Relationship building

Time management

Attention to detail

Self-motivation

IT skills

Tools

CRM software

Office suite

Job description

Forrest Recruitment Ltd. is seeking an experienced Internal Account Manager in Salford to manage a portfolio of existing customer accounts and collaborate with field-based sales to grow business.

You will provide proactive support, quotations, and timely responses while maintaining strong relationships and accurate records. The role suits customer-focused professionals seeking progression in a busy sales environment.