Customer-First Retail Security Officer | 40+ Hours

Mitie Group

Hayle

On-site

GBP 17,000 - 24,000

Full time

9 days ago

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Benefits offered by this job

Colleague discount 20%

Snacks during shift

SIA licence renewal

Training provided

Career progression

Job summary

Mitie Group is seeking a Retail Security Officer for M&S Hayle, West Cornwall. You will be part of the store team, delivering the professionalism, reassurance and customer experience expected from one of the UK's most trusted retailers.

This customer-facing role requires maintaining a safe and secure environment while contributing positively to the customer journey. You will create a visible, welcoming presence, support customers and colleagues, respond to incidents, and work with store teams to

Qualifications

Strong communication and people skills.
Professionalism and emotional intelligence.
Confidence and sound judgement.
A calm and positive approach under pressure.
A genuine desire to help customers and colleagues.
Pride in delivering high standards every day.

Responsibilities

Creating a visible, welcoming and reassuring presence within store.
Supporting customers and colleagues professionally and confidently.
Responding appropriately to incidents, theft and security concerns.
Helping de-escalate challenging situations calmly and respectfully.
Working collaboratively with store teams as part of the wider M&S environment.
Delivering high standards of professionalism, communication and customer service at all times.