Customer-Centric Retail Security Officer | Guaranteed Hours

Mitie Group; North Bersted; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

20% colleague discount

SIA licence renewal funded by company

Career progression opportunities

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Job summary

Mitie Group is recruiting for a Retail Security Officer at M&S in Bognor Regis. You will maintain a safe, secure store environment while contributing to the customer journey and overall store experience.

The role emphasizes professionalism, calm communication and a welcoming presence, with opportunities to develop through industry-leading training and progression within Mitie and retail security.

Qualifications

• 5 years of trackable employment history in the UK.
• Valid SIA licence required.

Responsibilities

• Create a visible, welcoming and reassuring presence in-store.
• Support customers and colleagues professionally and confidently.
• Respond to incidents, theft and security concerns.
• De-escalate challenging situations calmly and respectfully.
• Collaborate with store teams as part of the wider M&S environment.
• Deliver high standards of professionalism, communication and customer service at all times.

Skills

Communication

Professionalism

Emotional intelligence

Confidence

Calm under pressure

Customer service

Pride in standards

Job description

Mitie Group is recruiting for a Retail Security Officer at M&S in Bognor Regis. You will maintain a safe, secure store environment while contributing to the customer journey and overall store experience.

The role emphasizes professionalism, calm communication and a welcoming presence, with opportunities to develop through industry-leading training and progression within Mitie and retail security.