Security Officer

Mitie Cleaning & Hygiene Services; Hayle; On-site; GBP 17,000 - 24,000; Full time

Job summary

Mitie Cleaning & Hygiene Services in Hayle is seeking a Retail Security Officer for M&S Hayle West Cornwall. This customer-facing role maintains a safe, welcoming store environment and delivers the professionalism and service expected from one of the UK’s most trusted retail brands.

You will be part of the store team, helping deter incidents, support customers and colleagues, and contribute to the overall store experience with calm, confident interactions.

Qualifications

• Minimum 5 years of verifiable UK work history.
• Background in customer-facing roles encouraged.

Responsibilities

• Maintain a safe and secure store environment.
• Contribute positively to the customer journey and store experience.
• Create a visible, welcoming presence within the store.
• Support customers and colleagues professionally.
• Respond to incidents, theft and security concerns.
• De-escalate challenging situations calmly.
• Collaborate with store teams as part of the wider environment.

Skills

Strong communication skills

People skills

Professionalism

Emotional intelligence

Calm under pressure

Job description

Better places, thriving communities.

Retail Security Officer – M&S Hayle West Cornwall

Location: M&S Hayle

Guaranteed 40+ hours per week

Candidate must have 5 years trackable working history in UK.

Salary - £14.90 per hour

Creating Safe, Welcoming And Exceptional Store Experiences

At M&S, security is about far more than protecting stores and assets. It is about creating a safe, supportive and welcoming environment for customers and colleagues every day.

As an M&S Security Officer, you will become part of the wider store team, helping deliver the professionalism, reassurance and customer experience expected from one of the UK's most trusted retail brands.

We are looking for confident, professional and people-focused individuals who enjoy helping others, remain calm under pressure and can create positive moments through everyday interactions. Whether supporting customers, assisting colleagues or responding to incidents, you will play an important role in shaping how people experience our stores.

The role

This is a customer-facing role within a premium retail environment where safety, professionalism and service must work together seamlessly.

You will be responsible for maintaining a safe and secure environment while also contributing positively to the customer journey and wider store experience.

This Includes

• Creating a visible, welcoming and reassuring presence within store
• Supporting customers and colleagues professionally and confidently
• Responding appropriately to incidents, theft and security concerns
• Helping de-escalate challenging situations calmly and respectfully
• Working collaboratively with store teams as part of the wider M&S environment
• Delivering high standards of professionalism, communication and customer service at all times

The type of person we are looking for

We are interested in people from a range of backgrounds, including retail, hospitality, customer service, leisure, security and other customer-facing environments.

Most Importantly, We Are Looking For Individuals Who Demonstrate

• Strong communication and people skills
• Professionalism and emotional intelligence
• Confidence and sound judgement
• A calm and positive approach under pressure

We call these Magic Moments