Customer-First Retail Assistant — Training & Growth

Screwfix Direct; Greater London; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

28 days annual leave

Pension scheme

Life cover

Staff discount

Training & development

Job summary

Screwfix Direct is looking for a Retail Assistant to be at the heart of our store, delivering outstanding customer service and helping customers find exactly what they need. You’ll join a busy team, support with stock and deliveries, and take part in ongoing training to grow your career in retail.

You’ll work with a friendly, can-do attitude, Share knowledge with customers and teammates, and enjoy varied shifts with good work-life balance and benefits.

Qualifications

• No prior retail experience required; friendly, helpful attitude is key.
• Strong communication and customer service skills are valued.
• Able to work as part of a team and follow training and guidance.

Responsibilities

• Welcome customers and understand their needs, guiding them to the right products.
• Assist with stock deliveries and maintain store standards and product availability.
• Handle customer orders and keep the store clean, organized and welcoming.
• Be flexible to work varied shifts and participate in training and development.

Skills

Customer service

Communication

Teamwork

Reliability

Job description

Screwfix Direct is looking for a Retail Assistant to be at the heart of our store, delivering outstanding customer service and helping customers find exactly what they need. You’ll join a busy team, support with stock and deliveries, and take part in ongoing training to grow your career in retail.

You’ll work with a friendly, can-do attitude, Share knowledge with customers and teammates, and enjoy varied shifts with good work-life balance and benefits.