Customer-First Office Assistant — Growth & Impact

Langs Lawn Care; Malvern; On-site; GBP 18,614 - 22,751; Full time

Job summary

Lang's Lawn Care, a Thrive Company, is seeking an Office Assistant to be the friendly voice of the business, handling calls and emails with professionalism and courtesy. You will update customer records and resolve client questions quickly to ensure top-tier service.

You will collaborate with other departments to provide seamless support in a fast-paced environment. Monday–Friday schedule with Saturdays as needed; competitive pay and growth opportunities offered.

Qualifications

• Be the First Point of Contact: answer calls and emails promptly with professionalism.
• Maintain and update customer records to ensure accuracy.
• Identify and resolve client concerns efficiently.
• Collaborate with other departments to provide seamless support.

Responsibilities

• Be the First Point of Contact – Answer phone calls and emails promptly with professionalism and a customer-first approach.
• Ensure Accuracy – Maintain and update customer records, ensuring all information is current and correct.
• Problem-Solving Pro – Identify and resolve client concerns efficiently, ensuring customer satisfaction.
• Team Collaboration – Work closely with other departments to provide seamless support and solutions.

Skills

Excellent Communication

Tech-Savvy

Multitasking

Detail-Oriented

Tools

Microsoft Office

PestRoutes

FieldRoutes

Job description

Lang's Lawn Care, a Thrive Company, is seeking an Office Assistant to be the friendly voice of the business, handling calls and emails with professionalism and courtesy. You will update customer records and resolve client questions quickly to ensure top-tier service.

You will collaborate with other departments to provide seamless support in a fast-paced environment. Monday–Friday schedule with Saturdays as needed; competitive pay and growth opportunities offered.