Dynamic Office & Customer Care Coordinator

Specialty Tree Service; York and North Yorkshire; On-site; GBP 21,000 - 26,000; Full time

Job summary

Specialty Tree Service in York area is seeking a highly organized Full-Time Office Assistant to join our growing team. This fast-paced role requires multitasking, professional communication, and reliable support for customers and our field crews.

Core duties include handling calls and emails, scheduling, invoicing, COIs, billing, payments, and social media management while maintaining accurate records under pressure.

Qualifications

• Excellent customer service and communication skills.
• Strong organizational and time management abilities.
• Multitask, prioritize competing responsibilities, stay organized during busy periods.
• Computer and technology savvy.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Experience with SingleOps software is preferred.
• Experience invoicing, billing, accounts receivable, collections, or payment processing is a plus.
• Experience managing business social media accounts is preferred.
• Experience in the tree care, landscaping, construction, or service industry is a plus.

Responsibilities

• Answer and manage incoming phone calls
• Respond to customer emails promptly and professionally
• Schedule estimate appointments and maintain the company calendar
• Send Certificates of Insurance (COIs)
• Prepare invoices and process billing
• Collect customer payments and apply to accounts
• Assist with accounts receivable and past-due collections
• File workers' compensation claims when necessary
• Schedule DOT physicals
• Coordinate CDL driver training and testing
• Manage company social media presence and promotions
• Maintain accurate customer and company records
• Provide administrative support to management and field crews
• Perform additional office duties as needed

Skills

Customer service

Communication

Organization

Time management

Multitasking

Attention to detail

Discretion

Teamwork

Tools

Microsoft Word

Excel

Outlook

SingleOps

Job description

Specialty Tree Service in York area is seeking a highly organized Full-Time Office Assistant to join our growing team. This fast-paced role requires multitasking, professional communication, and reliable support for customers and our field crews.

Core duties include handling calls and emails, scheduling, invoicing, COIs, billing, payments, and social media management while maintaining accurate records under pressure.