Customer-First Auto Service Advisor

RELIANCE GARAGE (RYEDALE) LTD; York and North Yorkshire; On-site; GBP 21,000 - 28,000; Full time

Job summary

Reliance Garage (Ryedale) Ltd in York is seeking a professional Service Advisor to be the first point of contact for customers booking vehicles in for servicing, MOTs and repairs. You will welcome customers, manage bookings and liaise with the workshop team.

The role requires excellent communication, organisational and computer skills, with at least one year of service advisor or customer service experience.

Qualifications

• Minimum 1 year experience in service advisor or customer service role.
• Must hold a valid UK manual driving licence.
• Live within commuting distance of the York dealership.
• Experience with Pinnacle DMS is advantageous; full training provided.

Responsibilities

• Welcoming customers and managing bookings.
• Keeping customers updated on vehicle progress.
• Liaising with the workshop team.
• Explaining completed work and invoices.
• Promoting service plans and accessories.

Skills

Customer service

Communication

Organisation

Computers

Tools

Pinnacle DMS

Job description

Reliance Garage (Ryedale) Ltd in York is seeking a professional Service Advisor to be the first point of contact for customers booking vehicles in for servicing, MOTs and repairs. You will welcome customers, manage bookings and liaise with the workshop team.

The role requires excellent communication, organisational and computer skills, with at least one year of service advisor or customer service experience.