Automotive Service Advisor - Customer-First, Growth & Perks

Friendsofkerhonkson; Stourbridge; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Birthday Off

Bank Holidays

Car Benefit Scheme

Pension Scheme

Comprehensive training

Medical cover

Job summary

Steven Eagell Group is seeking a Service Advisor in the UK to manage the service journey end-to-end, build lasting customer relationships, and represent the Toyota brand in aftersales care.

You will provide accurate estimates, coordinate workshop activities, and identify sales opportunities while ensuring customer satisfaction and retention. A full UK driving licence is required and the role offers a structured career path within a family-run automotive retailer.

Qualifications

• Proven high level of customer service skills.
• Previous experience in customer service is preferred.
• Strong communication skills to explain complex matters clearly.
• Able to take initiative and own issues with a proactive attitude.

Responsibilities

• Build long-term relationships with customers and manage the service journey end-to-end.
• Deliver exceptional aftersales customer care and guide customers to the right products.
• Provide accurate estimates, schedule management and workshop coordination for a seamless service experience.
• Identify sales opportunities and follow up to ensure complete customer satisfaction.

Skills

Customer service

Strong communication

Team player

Proactive attitude

Multi-tasking

Job description

Steven Eagell Group is seeking a Service Advisor in the UK to manage the service journey end-to-end, build lasting customer relationships, and represent the Toyota brand in aftersales care.

You will provide accurate estimates, coordinate workshop activities, and identify sales opportunities while ensuring customer satisfaction and retention. A full UK driving licence is required and the role offers a structured career path within a family-run automotive retailer.