Customer-Facing Facilities Coordinator - Growth & Training

Mitie; Glasgow; On-site; GBP 26,000 - 32,000; Full time

Job summary

Mitie is seeking a Workplace Facilities Coordinator in Glasgow to act as the customer-facing representative for facilities management on the MOD FDIS Contract. This full-time role delivers a high-quality workplace experience for building occupants while coordinating requests and maintaining safety procedures.

You will log and chase work orders, build relationships with occupants, conduct regular floor walks, and support incident responses.

Qualifications

• Proven experience within a customer service, facilities management or workplace support environment.
• Excellent written and verbal communication skills with the ability to engage effectively with individuals and groups.
• Experience using CAFM and Maximo systems, including logging jobs, raising purchase orders and running reports.
• Strong organisational skills with excellent attention to detail and the ability to manage multiple priorities.
• Proficient in Microsoft Office applications, including Word, Excel, PowerPoint and Outlook, with the ability to support printing and audio-visual solutions.

Responsibilities

• Act as the primary point of contact for all facilities management-related queries, requests and issues.
• Build and maintain strong relationships with building occupants, ensuring a high standard of customer service and satisfaction.
• Log, monitor and chase work orders on behalf of clients, ensuring issues are directed to the correct teams and resolved promptly.
• Conduct regular floor walks to maintain a clean, tidy and professional working environment, reporting any concerns as required.
• Support workplace health and safety procedures, including playing an active role during fire emergencies in line with building procedures.

Skills

Customer service

Communication

Multitasking

Microsoft Office

Tools

CFAM/MAXIMO

Job description

Mitie is seeking a Workplace Facilities Coordinator in Glasgow to act as the customer-facing representative for facilities management on the MOD FDIS Contract. This full-time role delivers a high-quality workplace experience for building occupants while coordinating requests and maintaining safety procedures.

You will log and chase work orders, build relationships with occupants, conduct regular floor walks, and support incident responses.