Facilities Management Coordinator

Mitie; Glasgow; On-site; GBP 26,000 - 32,000; Full time

Job summary

Mitie is seeking a Workplace Facilities Coordinator in Glasgow to act as the customer-facing representative for facilities management on the MOD FDIS Contract. This full-time role delivers a high-quality workplace experience for building occupants while coordinating requests and maintaining safety procedures.

You will log and chase work orders, build relationships with occupants, conduct regular floor walks, and support incident responses.

Qualifications

• Proven experience within a customer service, facilities management or workplace support environment.
• Excellent written and verbal communication skills with the ability to engage effectively with individuals and groups.
• Experience using CAFM and Maximo systems, including logging jobs, raising purchase orders and running reports.
• Strong organisational skills with excellent attention to detail and the ability to manage multiple priorities.
• Proficient in Microsoft Office applications, including Word, Excel, PowerPoint and Outlook, with the ability to support printing and audio-visual solutions.

Responsibilities

• Act as the primary point of contact for all facilities management-related queries, requests and issues.
• Build and maintain strong relationships with building occupants, ensuring a high standard of customer service and satisfaction.
• Log, monitor and chase work orders on behalf of clients, ensuring issues are directed to the correct teams and resolved promptly.
• Conduct regular floor walks to maintain a clean, tidy and professional working environment, reporting any concerns as required.
• Support workplace health and safety procedures, including playing an active role during fire emergencies in line with building procedures.

Skills

Customer service

Communication

Multitasking

Microsoft Office

Tools

CFAM/MAXIMO

Job description

Better places, thriving communitiesROLE: Workplace Facilities CoordinatorHOURS: Full TimeLOCATION: GlasgowSALARY RANGE: £29000

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Workplace Facilities Coordinator who will act as the customer-facing representative for our MOD FDIS Contract, ensuring seamless facilities management support and delivering an exceptional workplace experience for building occupants.

Role Responsibilities:

• Act as the primary point of contact for all facilities management-related queries, requests and issues.
• Build and maintain strong relationships with building occupants, ensuring a high standard of customer service and satisfaction.
• Log, monitor and chase work orders on behalf of clients, ensuring issues are directed to the correct teams and resolved promptly.
• Conduct regular floor walks to maintain a clean, tidy and professional working environment, reporting any concerns as required.
• Support workplace health and safety procedures, including playing an active role during fire emergencies in line with building procedures.

Required Qualifications: Applicants must meet the below defined requirements for the role.

• Proven experience within a customer service, facilities management or workplace support environment.
• Excellent written and verbal communication skills with the ability to engage effectively with individuals and groups.
• Experience using CAFM and Maximo systems, including logging jobs, raising purchase orders and running reports.
• Strong organisational skills with excellent attention to detail and the ability to manage multiple priorities.
• Proficient in Microsoft Office applications, including Word, Excel, PowerPoint and Outlook, with the ability to support printing and audio-visual solutions.

What's in it for you?

• Opportunity to work within a professional and supportive facilities management team.
• Ongoing training and development opportunities to support your career progression.
• Competitive salary and benefits package based on qualifications and experience.

There's a place for you at Mitie, join us today!