Customer Experience Team Member — Flexible Hours + 60% Discount

Oliver Bonas Limited; Leicester; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Generous employee discount

Pension plan

Flexible holiday

Profit-related bonus

Refer a Friend incentive

Training and development

Job summary

Oliver Bonas Limited in Leicester is hiring a Team Member for 18 hours per week to provide great customer experiences and support store operations. You will build product knowledge, communicate effectively with the team, and assist in training and daily tasks to keep the store running smoothly.

We offer a generous benefits package including up to 60% employee discount, pension, flexible holiday, and a discretionary bonus scheme. Join a friendly, proactive team that values kindness and teamwork.

Qualifications

• Customer-focused, kind and helpful to customers and colleagues.
• Excellent customer service skills and a friendly approach.
• Calm, solutions-focused with good listening and problem solving.

Responsibilities

• Provide a great customer experience across service expectations.
• Maintain up-to-date product knowledge and store displays.
• Communicate clearly with the team and management.
• Attend training and contribute to team sessions.
• Take ownership of tasks and set a positive example.
• Follow stock, health & safety and replenishment procedures.
• Keep store clean with good housekeeping in all areas.
• Support other OB stores when needed.
• Be aware of sales targets and current performance.
• Know best-sellers to assist sales growth.

Skills

Great people skills

Excellent customer service

Calm problem solving

Strong communication

Organisational skills

Multi-tasking

Positive attitude

Willingness to learn

Job description

Oliver Bonas Limited in Leicester is hiring a Team Member for 18 hours per week to provide great customer experiences and support store operations. You will build product knowledge, communicate effectively with the team, and assist in training and daily tasks to keep the store running smoothly.

We offer a generous benefits package including up to 60% employee discount, pension, flexible holiday, and a discretionary bonus scheme. Join a friendly, proactive team that values kindness and teamwork.