Customer Service Advisor - Part Time

E&M Talent Partners Ltd; Bramhall; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

34 days holiday

Birthday off

Incentive trips

Brand new office

Fresh fruit & smoothies

Employee healthcare

Job summary

E&M Talent Partners Ltd is seeking a Customer Experience Executive to act as a frontline ambassador and deliver world-class service in a fast-paced environment.

You don't necessarily need prior CS experience as full training will be provided; the role emphasizes attitude, relationship-building, and handling complex queries while maintaining professionalism.

The company offers a competitive starting salary and benefits including generous holidays and wellbeing perks.

Qualifications

• Experience in customer service is beneficial but not required; training provided.
• Strong communication skills and a customer-focused mindset.
• Ability to handle difficult queries calmly and professionally.

Responsibilities

• Deliver a world-class customer experience.
• Act with honesty and integrity when delivering service support.
• Manage all communication channels including WhatsApp, emails, calls and online presence (Trustpilot/Google Reviews).
• Handle HR-related enquiries and verify employment status to HMRC; complete references.
• Process end-of-contract steps, pensions and holiday pay refunds before P45ing.
• Educate customers on payments, expenses and payslips.
• Provide access to pensions and employee benefits portal.

Skills

Customer service

Communication

Problem solving

Teamwork

Attention to detail

Tools

Trustpilot

Google Reviews

Job description

Customer Experience Executive

Would you like to be part of an employee owned business who has been voted in the UKs top 50 best small companies to work for? This is an organisation that really prides it'self on its employee culture which is at the forefront of everything it does.

As a Customer Experience Executive you will be tasked with working in a fast paced enviroment where you are tasked with representing the business as a frontline ambassador, been the first point of contact for all of their customers needs.

Delivering a service for our customers with passion, commitment and resilience whilst displaying the fundamental customer service principals in a courteous and professional manner is a minimum requirement for this role. Being able to work under pressure either individually or as part of a team the role suits itself to an outgoing person who relishes the opportunity to build amazing customer relationships, solve problems and handle the more complex queries whilst remaining calm and professional in a fast-paced customer service setting.

You dont neccessarily need to have previous CS experience as full training will be provided but you must have the right attitude to work.

As well as a fantastic starting salary, the company has some superb benefits which inc 34 days hol + birthday off, Incentive trips to places like Vegas, Barcelona and New York, Brand new office with games room, bar and flex working space, fresh fruit and smoothies, access to employee healthcare.

Duties

• Deliver a world class customer experience
• Act with honesty and integrity when delivering service support
• Managing all communication lines - WhatsApp, emails and calls and online presence - Trustpilot and Google Reviews
• Completing HR related enquiries - confirming employment status to HMRC and completing references
• Processing the end of contract journey - pension and holiday pay refund before P45ing
• Educating and enlightening queries relating to payments, expenses and payslips
• Facilitating financial success by providing access to pensions and employee benefits portal

Benefits

• inc 34 days hol + birthday off
• Incentive trips to places like Vegas, Barcelona and New York
• Brand new office with games room, bar and flex working space
• fresh fruit and smoothies
• access to employee healthcare