Retail Customer Experience Specialist - Flexible Shifts

Evoke Plc; Long Lee; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Annual bonus

28 days holiday

Birthday day off

Pension contributions 4% match

Employee discounts

Training and development opportunities

Job summary

William Hill, part of evoke, is seeking shop colleagues to welcome customers, process bets and help with betting terminals in our high-street shops. You will build relationships and deliver excellent customer service while championing safer gambling.

Working patterns include 8am–10pm hours, seven days a week with rota-based shifts. Training, incentives, and career development support are provided to raise your game.

Qualifications

• Experience delivering good customer service in a retail setting.
• Ability to handle bets and assist customers with gaming terminals.
• Willingness to champion safer gambling in every shift.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Helping customers by demonstrating how to use betting terminals.
• Building relationships with customers and providing excellent service.
• Championing safer gambling at all times.
• Supporting managers with shop displays and opening/closing activities.

Skills

Customer service

Cash handling

Point-of-sale

Safer gambling

Team support

Job description

William Hill, part of evoke, is seeking shop colleagues to welcome customers, process bets and help with betting terminals in our high-street shops. You will build relationships and deliver excellent customer service while championing safer gambling.

Working patterns include 8am–10pm hours, seven days a week with rota-based shifts. Training, incentives, and career development support are provided to raise your game.