Customer Experience & Store Support Specialist

Retail; Godalming; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Discount card

Holiday entitlement

Enhanced Family Leave

Pension and life cover

Sainsbury’s share schemes

Other Retail savings

Physical wellbeing – cycle to work, PT

Mental wellbeing – EAP

Job summary

Sainsbury’s is hiring a Customer Assistant in the United Kingdom. You’ll prioritise customers with friendly, helpful service and support store operations across shelves, stock, and checkout areas. You’ll learn products, promotions and digital tools to enhance the customer experience.

Ideal candidates thrive in a busy, physical environment and are open to learning new skills, while showing pride in maintaining a clean, welcoming store and assisting colleagues as part of a team.

Qualifications

• Friendly and welcoming, with a genuine enthusiasm for helping customers.
• Thrives in a fast-paced, physical and high-energy environment.
• Committed team player, supports colleagues and works together.
• Flexible and willing to work across the store and take on new challenges.
• Open to learning, developing and trying new things to improve service.
• Confident learning to use new digital tools and technology in the job.

Responsibilities

• Put customers first and make them feel valued through friendly, helpful service.
• Help wherever customers need you – shelves, orders, serving, or selling products.
• Use digital tools to perform tasks and enhance the customer experience.
• Assist with stock organisation and keep shelves tidy and well-presented.
• Build knowledge of products, services and promotions to confidently make recommendations.

Skills

Customer service

Team player

Flexible

Digital tools

Tools

POS system

Job description

Sainsbury’s is hiring a Customer Assistant in the United Kingdom. You’ll prioritise customers with friendly, helpful service and support store operations across shelves, stock, and checkout areas. You’ll learn products, promotions and digital tools to enhance the customer experience.

Ideal candidates thrive in a busy, physical environment and are open to learning new skills, while showing pride in maintaining a clean, welcoming store and assisting colleagues as part of a team.