Customer Experience & Store Support Associate

Retail; Melksham; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discount card

Holiday entitlement

Enhanced Family Leave

Pension and life cover

Sainsbury's share schemes

Other Retail savings

Physical wellbeing

Mental wellbeing

Financial support

Job summary

Sainsbury's is hiring store colleagues in the United Kingdom to deliver exceptional customer service across busy store environments. You will help customers, stock shelves, operate digital tools, and support stock movement while maintaining an inviting store presentation.

You’ll learn product details and promotions to confidently recommend items to shoppers, contributing to a welcoming shopping experience. The role emphasizes teamwork, flexibility in shifts, and a proactive approach to store

Qualifications

• Friendly and welcoming, with a genuine enthusiasm for helping customers.
• Thrive working in a fast-paced, physical and high-energy environment.
• A committed team player, always willing to support colleagues and work together.
• Flexibility and willingness to work across the store and take on new challenges.
• Open to learning, developing and trying new things to improve our service.
• Confident learning to use new digital tools and technology to do your job brilliantly.
• Take pride and ownership in your work, including close attention to detail, maintaining a clean and tidy work space and always looking for ways to make our customer experience better.

Responsibilities

• Putting customers first and making them feel valued through thoughtful, friendly and helpful service
• Ready to help wherever our customers need you most, whether that's filling shelves, picking orders, serving customers or selling our products
• Using and embracing digital tools to do your job well and enhance customer experience
• Helping organise and move stock, including keeping shelves tidy, clean and well-presented, and manoeuvring often heavy loads to the correct store location
• Building your knowledge of our products, services and promotions so you can confidently make helpful recommendations to our customers

Skills

Customer service

Teamwork

Flexibility

Digital tools

Stock handling

Product knowledge

Tools

POS systems

Job description

Sainsbury's is hiring store colleagues in the United Kingdom to deliver exceptional customer service across busy store environments. You will help customers, stock shelves, operate digital tools, and support stock movement while maintaining an inviting store presentation.

You’ll learn product details and promotions to confidently recommend items to shoppers, contributing to a welcoming shopping experience. The role emphasizes teamwork, flexibility in shifts, and a proactive approach to store