Customer Experience Specialist

Retail; Birmingham; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Discount card

Holiday entitlement

Pension and life cover

Sainsbury’s share schemes

Other Retail savings

Mental wellbeing

Financial support

Job summary

Sainsbury's is hiring in the United Kingdom to join our store teams. You’ll focus on putting customers first, delivering friendly, helpful service and staying adaptable in a fast-paced retail environment.

You’ll learn our products and promotions, use digital tools to assist customers, and help keep shelves neat and well-presented. We value teamwork and flexibility, with opportunities to grow and support colleagues across the store.

Qualifications

• Friendly, welcoming with enthusiasm for helping customers.
• Thrives in fast-paced, physical, high-energy environment.
• Committed team player, supports colleagues and works together.
• Flexible and willing to work across the store.
• Open to learning, developing and trying new things to improve service.
• Confident learning to use new digital tools and technology.
• Take pride and ownership in work, maintain a clean workspace and improve customer experience.

Responsibilities

• Put customers first and make them feel valued.
• Ready to help wherever customers need you: shelves, orders, serving, or selling.
• Use digital tools to perform your job and enhance customer experience.
• Help organise and move stock, keep shelves tidy and well-presented.
• Build knowledge of products, services and promotions to confidently recommend.

Skills

Customer service

Teamwork

Adaptability

Digital tools

Job description

Sainsbury's is hiring in the United Kingdom to join our store teams. You’ll focus on putting customers first, delivering friendly, helpful service and staying adaptable in a fast-paced retail environment.

You’ll learn our products and promotions, use digital tools to assist customers, and help keep shelves neat and well-presented. We value teamwork and flexibility, with opportunities to grow and support colleagues across the store.