Customer Experience Specialist — Insurance Support

PIB Group Services Ltd.; Hemel Hempstead; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Competitive package and benefits

Supportive and friendly team

Job summary

PIB Group is hiring a Customer Experience Executive in the U&D division to be the first port of call for customers, handling inquiries, complaints and support requests mainly via phone and live chat. You will provide product information, resolve issues, process transactions, and build trust through excellent service.

This role offers a starting salary of £22,932, with the opportunity to earn up to £27,232 per year through a clear three-tier career pathway, plus annual salary and bonus reviews

Qualifications

• Needs to handle inquiries, complaints and support requests with empathy.
• Ability to learn new systems and processes.
• Strong communication and rapport-building skills.

Responsibilities

• Handle inquiries via phone and live chat end-to-end.
• Provide product information and resolve issues.
• Process transactions and manage refunds/triage where needed.
• Work with a diverse team to meet SLAs.

Skills

Confident communication

Active listening

Problem solving

Adaptability

Job description

PIB Group is hiring a Customer Experience Executive in the U&D division to be the first port of call for customers, handling inquiries, complaints and support requests mainly via phone and live chat. You will provide product information, resolve issues, process transactions, and build trust through excellent service.

This role offers a starting salary of £22,932, with the opportunity to earn up to £27,232 per year through a clear three-tier career pathway, plus annual salary and bonus reviews