Customer Care & Call Center Specialist (Hybrid)

CO-OP; Almondsbury; Hybrid; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Annual incentive scheme

30% off Co-op branded products

28 days holiday plus bank holidays

Employer pension contributions

Discounted gym membership

Career coaching and training

Grocery Aid

24/7 support services

Early finish on Fridays (no later than

No later than 6:15pm finish on Fridays

Job summary

Co‑op is hiring a Customer Service Advisor to handle inbound and outbound calls, document inquiries, and explain services clearly. Training happens at one of our offices, with hybrid working flexibility after onboarding.

You’ll support community initiatives through free advice clinics and contribute to a responsive, customer‑focused service. Ideal candidates have customer‑facing experience, strong communication, and good IT skills in Word, Excel, Outlook.

Qualifications

• Experience within a customer facing role
• The ability to work towards performance & productivity targets
• Great communication skills, both written and over the phone
• Good general IT skills, you're comfortable using programmes in the Microsoft Office suite such as Word, Excel, Outlook
• The flexibility to adapt to change in a fast-paced environment

Responsibilities

• Take in‑bound calls and make outbound calls to potential customers who have enquired about our services
• Accurately document customer queries and details, updating records on our system
• Explain our services to clients in a clear and understandable way
• Offer different solutions to customers based on their individual needs
• Complete a variety of ad‑hoc tasks to support the team
• Connect with local community groups to see how we can support them through our free advice information clinics
• Conduct research to identify new local community groups suitable to host our free advice information clinics

Skills

Customer facing

Communication skills

MS Office

Targets driven

Phone etiquette

Tools

Microsoft Office

Job description

Co‑op is hiring a Customer Service Advisor to handle inbound and outbound calls, document inquiries, and explain services clearly. Training happens at one of our offices, with hybrid working flexibility after onboarding.

You’ll support community initiatives through free advice clinics and contribute to a responsive, customer‑focused service. Ideal candidates have customer‑facing experience, strong communication, and good IT skills in Word, Excel, Outlook.