Customer Experience Advocate — Hybrid Role

Town and Country Housing; Epsom; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Salary £35,133

Pension up to 10%

Life assurance 4x salary

Annual leave 30 days

Digital GP & counselling

Eye test voucher

Enhanced family leave

Flexible benefits

Job summary

Town and Country Housing is seeking a customer-focused individual to join our Customer Service Centre, delivering a professional service across phone, email and digital channels. You will be the first point of contact, managing enquiries, including repairs, and recording details accurately.

This is a full-time, hybrid role (3 days in the base office) with a 40-hour week and a starting salary of £35,133. We offer a contributory pension, life assurance, generous annual leave and wellbeing benefits.

Qualifications

• Strong written and verbal communication skills.
• Good IT skills, including use of Microsoft Office systems.
• Confidence to handle challenging situations with resilience and professionalism.

Responsibilities

• Be the first point of contact for customers via phone, email and digital channels.
• Manage a wide range of enquiries (including repairs) and ensure timely resolutions with accurate records.

Skills

Strong communication skills

IT skills

Resilience and professionalism

Tools

Microsoft Office

Job description

Town and Country Housing is seeking a customer-focused individual to join our Customer Service Centre, delivering a professional service across phone, email and digital channels. You will be the first point of contact, managing enquiries, including repairs, and recording details accurately.

This is a full-time, hybrid role (3 days in the base office) with a 40-hour week and a starting salary of £35,133. We offer a contributory pension, life assurance, generous annual leave and wellbeing benefits.