Hybrid Customer Experience Advocate

Hastings Direct; Leicester; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Hybrid working

25 days holiday and bank holidays

Pension match up to 10%

Life insurance

Discounts & cashbacks

Job summary

Hastings Direct in Leicester is seeking a Customer Service Representative to be the first point of contact for customers across telephony and digital channels. You will join a 37.5-hour week with hybrid working after an initial 12-week training period and a salary progression path.

The role emphasizes delivering outstanding customer experiences, supporting product and policy information, and potential future growth into broader customer service activities within a dynamic, inclusive environment.

Qualifications

• Effective communicator with strong written and verbal skills.
• Customer-focused mindset with ability to handle multiple IT systems.

Responsibilities

• Handle inbound calls and first point of contact for customers across channels.
• Provide information about products and policies and assist with adding products.
• Participate in hybrid working arrangements and complete training program.

Job description

Hastings Direct in Leicester is seeking a Customer Service Representative to be the first point of contact for customers across telephony and digital channels. You will join a 37.5-hour week with hybrid working after an initial 12-week training period and a salary progression path.

The role emphasizes delivering outstanding customer experiences, supporting product and policy information, and potential future growth into broader customer service activities within a dynamic, inclusive environment.