Customer Support Executive

Impression Recruitment Ltd.; Harrogate; Hybrid; GBP 28,000 - 30,000; Full time

Benefits offered by this job

32 days holiday

Employee benefits

Job summary

Impression Recruitment Ltd. is seeking a Customer Support Executive in Harrogate. The role focuses on delivering outstanding customer experiences across sales and aftersales, handling enquiries, bookings and technical support with a proactive approach.

Hybrid working is available after training and probation. The position offers £27,500–£29,500, 37.5 hours per week, and a supportive environment adaptable to changing priorities and customer needs.

Qualifications

• Customer-focused with proactive approach to support.
• Excellent communication and relationship-building skills.
• Team player who collaborates across functions.
• Strong attention to detail and accurate record keeping.
• Experience using CRM or business systems.

Responsibilities

• Be first point of contact for customer enquiries via phone, email, and digital channels.
• Support sales leads with regular engagement, follow-ups and bookings.
• Provide aftersales support for technical queries and complaints.
• Take ownership of cases, liaising with suppliers and internal teams.
• Build rapport and deliver a positive customer experience.
• Maintain accurate records of interactions using CRM systems.
• Direct enquiries to suitable teams when needed.
• Manage cases to meet service standards and SLAs.
• Collaborate with colleagues to adapt to priorities and improve CX.

Skills

Customer focus

Excellent communication

Team player

Attention to detail

CRM experience

Proactive approach

Tools

CRM software

Job description

Job Title: Customer Support Executive

Location: Harrogate

Salary: £27,500 - £29,500

Hours: Full time, permanent (37.5 hours per week)

Hybrid: Hybrid working available following training/probation period.

You'll play a key role in delivering an outstanding customer experience across both the sales and aftersales journey. From supporting prospective customers with enquiries and bookings to helping existing customers with technical queries and support, you'll ensure every interaction is handled professionally and efficiently.

You'll build relationships with customers, suppliers and internal teams, taking ownership of enquiries and helping resolve issues with care and attention. This role is ideal for someone with a positive, proactive approach, strong communication skills and a genuine passion for customer experience.

Key Responsibilities of Customer Support Executive:

• Act as a first point of contact for customer enquiries across phone, email and digital channels.
• Support sales leads through regular engagement, follow ups and bookings.
• Provide aftersales support, handling technical queries, customer concerns and complaints.
• Take ownership of customer cases, liaising with suppliers and internal teams to achieve timely resolutions.
• Build rapport and deliver a positive experience through clear, friendly and professional communication.
• Maintain accurate records of customer interactions, updates and outcomes using CRM systems.
• Identify and direct enquiries to the appropriate teams when specialist support is required.
• Manage customer cases effectively while meeting agreed service standards.
• Work collaboratively with colleagues to adapt to changing priorities and continually improve the customer experience.

Skills & Experience:

• Customer focused with a proactive approach to supporting customers.
• Excellent communication skills with the ability to simplify information and build relationships.
• A team player who enjoys working collaboratively.
• Strong attention to detail with accurate record keeping skills and experience using CRM or business systems.
• Self motivated and reliable with the ability to take ownership.
• Positive, energetic and resilient with a willingness to learn and develop.

In return, you'll receive a competitive salary of £27,500 - £29,500, 32 days holiday and a range of employee focused benefits. You'll join a supportive, collaborative environment where you can take ownership of customer interactions, contribute to business success and develop your skills.

This is a great opportunity for someone who enjoys working with people, takes a proactive approach and wants to grow within a supportive, forward thinking organisation.

Our Guarantee

Thank you for your initial expression of interest in our available vacancy. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the current vacancy. However, we will consider all applications for any available opportunity, present or future, and proactively contact you should we deem there to be a suitable match.

Here at Impression, we are committed to supporting the principles of equal opportunities and prohibit discrimination/ harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic.