Frontline Customer Experience Specialist

East Dunbartonshire Council; Scotland; On-site; GBP 21,000 - 28,000; Full time

Job summary

East Dunbartonshire Council seeks a Customer Services professional to act as the first point of contact for customers across telephone, in-person and online channels, delivering information, advice and support on Council services.

The role requires excellent communication and interpersonal skills, plus the ability to own enquiries through to a satisfactory conclusion with strong problem solving, accuracy and attention to detail.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to take ownership of enquiries to a satisfactory conclusion.
• Problem solving, accuracy and attention to detail.

Responsibilities

• Be the first point of contact for Council customers across telephone, in-person and online channels.
• Provide information, advice and support on Council services.
• Work as part of a team in Community Hubs and share knowledge and best practice.

Skills

Communication skills

Interpersonal skills

Problem solving

Attention to detail

Job description

East Dunbartonshire Council seeks a Customer Services professional to act as the first point of contact for customers across telephone, in-person and online channels, delivering information, advice and support on Council services.

The role requires excellent communication and interpersonal skills, plus the ability to own enquiries through to a satisfactory conclusion with strong problem solving, accuracy and attention to detail.